Delivery method

You can receive the goods you have ordered in two ways:

·         the goods can be delivered by a courier to an address you have specified.

·         you can pick up the goods personally from one of our stores in Sofia, Plovdiv, Varna, Ruse and Pleven.  

Delivery cost

Delivery cost for the products ordered from hop.bg is determined based on the product's category – computer, laptop, tablet, smartphone, etc. Delivery prices are as follows:

When ordering two products the client only pays 50% of the cost of delivery for the second product.

Example: If you order two tablets, you only pay BGN 15 for delivery - BGN 10 for the delivery of the first tablet, and BGN 5 for the delivery of the second one.  

Delivery cost includes VAT.

Some products are delivered for free. This is indicated in the product's description, and it means that the delivery is at the expense of hop.bg.

All delivery prices are valid for the territory of the Republic of Bulgaria.

Delivery payment

You pay for delivery when you pay for the product ordered:

• in case of payment by cash on delivery - you pay to the courier the product's price plus the delivery cost, or only the product's price if you are buying a product with free delivery. 
• in case of payment by bank transfer - you pay by bank transfer the product's price plus the delivery cost. 
• in case of payment by PayPal - you pay the amount for the product plus the delivery cost.
• in case of payment by bank card through VPOS - the service is to be activated!

Where can I see the delivery cost?

The delivery cost is indicated under the name of each product when you open the page with its description. The delivery cost is also shown (it is calculated and visualized) in the delivery form which you have to fill in in order to have the product delivered.

Delivery period

The delivery period is up to two working days from order confirmation by hop.bg staff.

Open and Check option:

Every client who has bought a product from hop.bg is entitled upon its receipt to take advantage of the option offered by our courier service - Open and Check. In case the delivered product does not correspond to the characteristics of the product ordered, the client may refuse the product/parcel, and this will result in two things:    

·         the client won't pay for the courier cost for return of the product to hop.bg.

Withdrawal and return of goods

Every client of hop.bg is entitled to returning the goods purchased within 14 (fourteen) working days from their purchase, pursuant to Art. 55, Para. 1 of the Bulgarian CONSUMER PROTECTION ACT. More information on www.kzp.bg.

In case the payment is made with a bank card, the refund is made by ordering a reverse transaction on the card, which made the payment within 5 working days.

Courier service

The products sold by www.hop.bg are brought to you by the Speedy courier service.

Product pick up from a hop.bg store

Where a client wishes to pick up a product from a hop.bg store they have to specify that in the order form. In case the product is available in a hop.bg store different from the one from which the client wants to pick it up, the product shall be transferred to the store of the client's choice at the expense of hop.bg and afterwards the client shall be notified that the product is available in the store of their choice.