The warranty period for each product is specified in its description and begins from the date of purchase.

After making the purchase, it is necessary to ensure that the warranty card is filled out correctly. Otherwise, it will not be valid. If any omissions or errors are found, notify a hop.bg employee immediately.

TYPES OF WARRANTIES

**24 months** - new computers, monitors, laptops, smartphones, tablets, accessories.
**12 months** - refurbished monitors, Apple products (excluding accessories).
**6 months (with possibility for additional 6*)** - refurbished laptops, computers, workstations.
**6 months** - refurbished smartphones, tablets, printers, servers and Apple accessories.

***** At the time of product purchase, we offer you the option to pay for an additional 6 months warranty.

BATTERY WARRANTY PERIOD

For new laptops: 6 months;
For used (refurbished) laptops: 6 months;
For used (refurbished) mobile phones and tablets of Apple brand: 6 months;
For used (refurbished) mobile phones and tablets of other brands: 3 months.

GENERAL WARRANTY SERVICE CONDITIONS

* Warranty service is performed exclusively at hop.bg service centers! See addresses of hop.bg store chain.
* Providing the product warranty card and problem description is mandatory!
* If a problem occurs with the product within the warranty period, contact us at 0700 17 027.
* If needed, the equipment will be accepted for service at our central service center located in Pleven, 6 Grivishko Shose Str., GIS EOOD company.
* It is mandatory to send your product via Speedy courier service with "inspection and test" option. Transportation costs are covered by hop.bg. If you are from Sofia, Plovdiv, Varna, Ruse, or Pleven, you can visit our physical offices.
* The service period for a product under warranty is up to 30 working days.
* During the warranty period, all defective modules and parts will be repaired or replaced free of charge.
* If the device is accepted for service more than three times during its warranty period, it will be replaced for the customer.

According to Article 47, Paragraph 1, Point 12 of the Consumer Protection Act, the customer has the right to make claims 24 months after purchase.

WARRANTY TERMINATION

   The warranty is terminated under the following conditions and defects caused by:

* Power surges of any nature.
* Damage caused by improper installation or incorrect connection to the power grid.
* Fire, earthquake, flood, lightning, or other natural disasters.
* Deviation from power supply voltage 220V+/- 5%, i.e., use of faulty electrical installation.
* Dust, sand, mud, moisture, pests, and other contaminants.
* Defects caused by improper transportation.
* Repairs performed by persons not authorized by GIS LTD (hop.bg).
* Torn or damaged markings (Warranty sticker and/or serial number sticker).
* Cases of modification or use of the product for purposes other than its intended use.
* Damage caused by other components, peripherals, and operation in an improper environment.
* Lack of maintenance (cleaning) of the system during the warranty period.

**IMPORTANT!!!**
Refurbished and refurbished with slight signs of use categories are subject to the same conditions.
Upon warranty termination, the customer is notified by a hop.bg service center employee.
Software problems and maintenance are not subject to warranty service, and related services are charged.

Hop.bg is not responsible for loss or damage of information and data caused by damaged storage devices.