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Hop.bg has both new and used equipment. In order to be as useful and honest as possible to our customers, we divide the products in our store into 2 categories according to the type of equipment. They are:

• New

Brand new device, sealed in its original packaging, with all factory accessories included.
✅ 100% technically functional •  Battery Health (for iPhone) / Cycle count (for MacBook) •  IMEI/SN provided •  Full warranty + option to extend

• Like New

Looks almost identical to a brand-new product – no or minimal signs of previous use.
✅ 100% technically functional •  Battery Health (for iPhone) / Cycle count (for MacBook) •  IMEI/SN provided •  Full warranty + option to extend

• Excellent (Grade A)

Lightly used with almost unnoticeable signs of wear. Works flawlessly.
✅ 100% technically functional •  Battery Health (for iPhone) / Cycle count (for MacBook) •  IMEI/SN provided •  Full warranty + option to extend

• Very Good (Grade B)

Moderate signs of use (small scratches), but 100% reliable and functional.
✅ 100% technically functional •  Battery Health (for iPhone) / Cycle count (for MacBook) •  IMEI/SN provided •  Full warranty + option to extend

• Good (Grades BC, C, C-)

Visible signs of use (scratches, marks), but fully operational and budget-friendly.
✅ 100% technically functional • Battery Health (for iPhone) / Cycle count (for MacBook) •  IMEI/SN provided • Full warranty + option to extend

Yes, all products in Hop.bg have a warranty that is different for the respective categories and brands.

• Renovated products category Printers, Smartphones, Tablets - 6 months
• Renovated products from the categories Computers, Laptops, Workstations - 6 months with the possibility of extension up to 12 months.
• Renovated products Apple, monitors and unpacked products category Computers, Monitors, Laptops, Smartphones, Tablets - 12 months
• New products from the categories Computers, Monitors, Laptops, Smartphones, Tablets - 24 months

Battery warranty period:

• For new laptops: 6 months;
• For used (renovated) laptops: 6 months;
• For used (renovated) Apple mobile phones / tablets: 6 months;
• For used (renovated) mobile phones / tablets of other brands: 3 months.