Are the products new or used?

Hop.bg has both new and used equipment. In order to be as useful and honest as possible to our customers, we divide the products in our store into 2 categories according to the type of equipment. They are: New Brand new device, sealed in its original packaging, with all factory accessories included. ✅ 100% technically functional • Battery Health (for iPhone) / Cycle count (for MacBook) • IMEI/SN provided • Full warranty + option to extend Like New Looks almost identical to a brand-new product – no or minimal signs of previous use. ✅ 100% technically functional • Battery Health (for iPhone) / Cycle count (for MacBook) • IMEI/SN provided • Full warranty + option to extend Excellent (Grade A) Lightly used with almost unnoticeable signs of wear. Works flawlessly. ✅ 100% technically functional • Battery Health (for iPhone) / Cycle count (for MacBook) • IMEI/SN provided • Full warranty + option to extend Very Good (Grade B) Moderate signs of use (small scratches), but 100% reliable and functional. ✅ 100% technically functional • Battery Health (for iPhone) / Cycle count (for MacBook) • IMEI/SN provided • Full warranty + option to extend Good (Grades BC, C, C-) Visible signs of use (scratches, marks), but fully operational and budget-friendly. ✅ 100% technically functional • Battery Health (for iPhone) / Cycle count (for MacBook) • IMEI/SN provided • Full warranty + option to extend

Do the devices have a warranty?

Yes, all products in Hop.bg have a warranty that is different for the respective categories and brands. Renovated products category Printers, Smartphones, Tablets - 6 months Renovated products from the categories Computers, Laptops, Workstations - 6 months with the possibility of extension up to 12 months. Renovated products Apple, monitors and unpacked products category Computers, Monitors, Laptops, Smartphones, Tablets - 12 months New products from the categories Computers, Monitors, Laptops, Smartphones, Tablets - 24 months Battery warranty period: For new laptops: 6 months; For used (renovated) laptops: 6 months; For used (renovated) Apple mobile phones / tablets: 6 months; For used (renovated) mobile phones / tablets of other brands: 3 months.

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Hop.bg has both new and used equipment. In order to be as useful and honest as possible to our customers, we divide the products in our store into 2 categories according to the type of equipment. They are:

Brand new device, sealed in its original packaging, with all factory accessories included.
✅ 100% technically functional • Battery Health (for iPhone) / Cycle count (for MacBook) • IMEI/SN provided • Full warranty + option to extend

Like New

Looks almost identical to a brand-new product – no or minimal signs of previous use.
✅ 100% technically functional • Battery Health (for iPhone) / Cycle count (for MacBook) • IMEI/SN provided • Full warranty + option to extend

Excellent (Grade A)

Lightly used with almost unnoticeable signs of wear. Works flawlessly.
✅ 100% technically functional • Battery Health (for iPhone) / Cycle count (for MacBook) • IMEI/SN provided • Full warranty + option to extend

Very Good (Grade B)

Moderate signs of use (small scratches), but 100% reliable and functional.
✅ 100% technically functional • Battery Health (for iPhone) / Cycle count (for MacBook) • IMEI/SN provided • Full warranty + option to extend

Good (Grades BC, C, C-)

Visible signs of use (scratches, marks), but fully operational and budget-friendly.
✅ 100% technically functional • Battery Health (for iPhone) / Cycle count (for MacBook) • IMEI/SN provided • Full warranty + option to extend

Yes, you have the opportunity to buy your chosen products on lease, if their value is at least BGN 149. VAT included. The repayment period can be between 3 and 24 months for smartphones and tablets and between 3 and 36 months for other products. Hop.bg provides you with a choice between three credit institutions with which we have partnership. They are: BNP Paribas Unicredit Bulbank TBI Bank

Yes, all products in Hop.bg have a warranty that is different for the respective categories and brands.

Renovated products category Printers, Smartphones, Tablets - 6 months
Renovated products from the categories Computers, Laptops, Workstations - 6 months with the possibility of extension up to 12 months.
Renovated products Apple, monitors and unpacked products category Computers, Monitors, Laptops, Smartphones, Tablets - 12 months
New products from the categories Computers, Monitors, Laptops, Smartphones, Tablets - 24 months

Battery warranty period:

For new laptops: 6 months;
For used (renovated) laptops: 6 months;
For used (renovated) Apple mobile phones / tablets: 6 months;
For used (renovated) mobile phones / tablets of other brands: 3 months.

Personal Data Processing Agreement <p>I've read and understood what is written at the document (<a href="/editor/ufo/pdf/UniCredit_lichni_danni.pdf" target="_blank">Data processing Agreement</a>) . I confirm that i agree my personal data to being prosecced by  Unicredit Consumer Financing, according the way discribed at the document and following the goals at the document.</p>

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