General terms

The product(s) you choose to purchase will be delivered to the address you provide within 2 business days of your order being processed. When the order processing starts, you will receive an email and/or a call from a hop.bg employee. In the event that you wish to purchase a certain product on a lease, the delivery period begins after the approval of your lease request by the leasing company with which hop.bg works. Upon receipt of the order, you must pay the value of the product you selected, as well as the delivery price according to the specified values for each category of products from hop.bg. More details about shipping methods, product check before payment, payment methods can be found here.

The warranty period of your goods starts from the date of issue of the receipt. You can see the warranty terms of the respective products in the Warranty section.

The goods purchased from hop.bg, which have a warranty period, are serviced exclusively in the workshops of the company GIS EOOD, whose property is hop.bg. More information about the warranty conditions can be read here.

If you have additional questions, you can contact a hop.bg employee via our national telephone number 0700 17 027.

Thank you for choosing hop.bg!