How are used laptops refurbished? - hop.bg / episode 6/.

Hello. Hello again. Welcome to our new podcast. Today we are back at our renovation center in Pleven.
The composition is slightly different. Vladi, you know him, he's our expert on iOS and Windows devices. The production
manager , Ivelin Nedev, is also with us today . Whom you also know by book. Yes. As today's topic is a bit different. But before I say what it is, I will invite you to subscribe to our channel and hit the bell to get notifications for every new video. The topic will be more interesting, different. In today's episode, we will try to introduce you to what our technique is, where this technique comes from and what we do , what are the processes through which we often receive it. What are the quality standards?
Do we have any? Where does this product come from? Is it stolen? Onward. There's no way it was stolen. That's clear. Stolen. We were not on the market for 25 years. So. And that, where is it for the goods? What we can say about the product is that our product is leased. What do you mean drawn lease? These are companies, European companies, large companies, let's not go into details, and companies that replace their goods over time.
We are talking about laptops, peripheral computers, replace them with brand new ones, and those old ones that are high-end business models are old for them, naturally morally obsolete for them.
company for them, it is cheaper to take new leased equipment than to maintain the old one. In general, these companies also need expenses. Need and expenses yes. Anyone who owns a company knows what we're talking about. Also a little hobby in general for them too. That's right. To upgrade , for example, all the equipment of, for example, a given company or corporation. yes, highly paid technicians, because when we talk to you abroad, the work is pretty much
the same, but old, I say again in quotation marks, so our equipment is high class, they are business models, which for them usually my life is over 5, 6, 7 to 10 years. They can be used calmly, of course with a properly balanced configuration, we can use them calmly and with proper maintenance, let's not underestimate this factor. Yes, yes, yes.
And we touched on this in the other talks, the predecessors , that when we talk about a product, we have to look at it, maintain it, regardless of whether it's a phone or a laptop, we have to take care and use what we need.
Thus, the other thing that is possible for the goods is how it arrives to us. One laptop at a time , right? One laptop per full , of course. The goods come to us in bulk , yes, but they are properly packed, divided by models, already at the time of payment and from abroad.
Divided by models. Laptops are in one place, computers are in another place. Not all in one. One computer, one laptop, one monitor? It will be given to us like this, but it is not so. Many pieces come at one time.
Yes, the idea is that the tablet is well packed with us so that it can come in a good appearance, so that it can be fit for prod to arrive to us and to you consequences the way we want and want to be her
OK, the goods arrive and we can do more with them. Thus, the processes through which the goods go after they have already arrived at us. We start with unpacking, our favorite unpacking and sorting by model and by type of product. You'll see sample layouts of laptops, monitors, and computers in sections. We break them down by brand, model, sometimes by configuration when necessary, and then move on. The first step is dusting. Yes, we are moving on to the processes. The processes that are our internal warehouse for the processing of the equipment itself, so that it can reach the best kind of functionality, so on at the end customer. Quickly. Software-hardware optimization. First we do the hardware optimization, naturally everything goes through software .
We have developed our own specialized software , through which we implement absolutely everything functionally. All the hardware . All hardware is tested , all components are tested , every single periphery of the device itself.
We touch on the topic of laptops, because it is the most extensive. Yes, the laptop contains the computer, the monitor, the peripherals, and the battery. That's right, we put everything into one device.
That's right. Yes. Here it is important to say that laptops also go through stability tests. Of course, they go through stability tests that guarantee their functionality, as I said. If it passes a stability test, whatever load the end customer puts on it, it will behave adequately, there will be no problems. And if it doesn't pass? If it does not pass, more in-depth analyses, more in-depth tests are already started and from there on our specialists will take adequate care of it, it will be prevented , they will be removed if there is any malfunction , it will be replaced if there is a defective part, the part is replaced with a brand new one or with an already used one, which in turn guarantees the end customer will get the best of the machine, which should be profilacted , fully functional, with no defective components or any hardware devices on it,
in order to we are sure, both we and they, that all will be well in the subsequent creeper . So that we don't have a sore throat . So that we don't have deep throat pain , people from the MMA movement, the boxing movement should come. That's right. I'll go back a bit higher here. You emphasized something that our equipment is business class, more different from the budget market offers.
Thus, we will make a comparison, which we Bulgarians love to make. Is it better to buy a second-hand S class or is it better to buy a car? Our equipment is like that. If we take for example the big stores in Bulgaria, a large chain of stores, a sample laptop, we are talking about laptops, let's take them to me the first of which are with an incorrect balanced configuration. They may have a weak processor, a lot of RAM and a hard disk, which nowadays the more knowledgeable know that the hard disk is obsolete, it works much better with an SSD, etc.
The runt should not always be the highest number, it should be correct according to the processor, according to the user's needs. So, separately, another component that we need to touch on is purely visual-corpus.
Viriga stores in Bulgaria, mostly the laptops that are sold at them are plastic, mostly plastic. They are not made like the high end business models which are made for daily need intensive.
They within a year, maybe two, depending on use, begin to get when the heat is released from the laptop itself, this plastic is op so. They may be the same brands as the business class, which is sold on the hard stainless steel, but the very materials that are used...
The build itself is for the more mainstream market. And not only that, even on me, my personal laptop, I bought it numerically from a certain chain store and its matrix was defective out of nowhere. This was before you were at work with us, right? Yes, then the laptop is completely different. But yes, with these laptops being sold brand new to the end user, they are a much cheaper build .
Even hardware , yes mostly hardware . And a lot of problems arise, don't they, because of this thing. Yes, yes. We have also encountered and come to us for repair laptops that were not purchased from us, from the low price range of a certain brand.
And we really notice that the workmanship is much lower quality, the motherboards are made, how can I say, it is not low quality materials, but rather they are made quite cheaply , but quite safely .
The idea there is to use the guarantee and from there on. And after the warranty, the casing started to crack . Cracked the casing. And what else is not. Most often in these laptops is the problem with the hinges. With the hinges, yes.
Ah, yes. The hinges, with those, as you said, as I should say at the beginning, while working on a laptop, it emits heat. This heat burns the plastic itself and with intensive use of the laptop itself, I'm talking opening, closing, every day everyone opens and closes, and with laptop mobility, because the laptop first should be laptop mobility, because the laptop first it has to be mobile, we have to take it from the office, take it to our house and continue working. Or to go to the sea, to the beach and still be mobile and be able to work from there. Thus, with intensive use, opening and closing the cover, most often plastic laptops first bend there. The hinges give way, the case bends, then this was followed by groping and almost impossible to repair. I don't know if you have witnessed such repairs.
Repairs come to us, I say again, not purchased from us, but we also carry out out-of-warranty repairs and out-of-purchase techniques from our chain. A bolt that has been drilled is the cover itself on one side through the LCD panel , through the hinge and a bolt with a nut comes out from the top side.
That was... I even have pictures somewhere. We add metal to make the structure more difficult. That in no way will be. It is quite aesthetically pleasing. It's ideal. So, for comparison, let's just say about the high-end business models, how they are constructed.
They are mostly with metal casings, whether they are aluminum , magnesium or pure metal casing, which is also the lid is metal and the pans, it is one thing to attach the pan to the metal casing, one thing is to attach the plastic casing.
Surely one is much more reliable , much more durable and better. Deba your fly is an ox displays there is a very big difference in displays . You buy a laptop from the market , which has a very low resolution, with a very different quality,
namely a TN matrix with HD resolution, on the other hand, buying for the quality of the different matrices is very different.
You buy it brand new, it has spots, burnt pixels, because the manufacturers of low-quality matrices know. This is the limit of what is permissible. Yes, up to 9-8 depending on the manufacturer , and here we see business models with burnt pixels very clearly rare.
We haven't seen in so many years. Even generally speaking, I will say that the displays that are sold brand new in the markets are of lower quality and lower requirements than the ones that we sell in the refurbished business laptops.
Yes, that's right. The quality that these laptops here offer is really many times better than the calculated and more optimal cooling of such a laptop? The cooling, yes, as we mentioned it a little earlier in some thread, the metal case, everyone knows very well that it dissipates heat much better, receives and dissipates heat much better. Every single one, every single laptop, we know, heats up, no matter if it's winter or summer, it heats up, it cools down the components, the thermal conductivity of the machine itself is one of the most important criteria for it to work well in the future. This is one of the reasons why laptops, which are of a lower class, break much faster , because as Vladi said, they heat up, we know that every single plastic, the aging is bound not only by time, but also by the tuplins .
Mostly from the tuplins . On the low-end laptops, the brand new ones that are for the end user, not the business models, even have factory defects. There are cases where, for example, there is a cracked cooling.
For example, a factory defect that cannot be caught at the time of purchase itself, because they do not come with an operating system. Yes. However, then you get the hang of it and it becomes a bit heavy. Yes, and we start a tour of repair shops. Yes. And a wait. Hey , man, here and there, for example, come on, he's not exactly one, and my parents buy just one file electric uret from one of the chains,
they return it within 40 minutes because it is defective and does not work and they tell her within 30 days we will contact you you this thing. If it's something you need daily, depriving yourself of it for 30 days is...
Assuming you haven't used it for even 1 hour. Pain. You say with a sink , this cannot happen with us. Okay, let's go back, I interrupted a little and moved the points, I brought you back up,
but let's go back, if you want, to the processes, what do we do with a technique that came to us, we're going to repeat ourselves a little. So, well, we repeat ourselves, but repetition is the mother of knowledge. And father of dullness. That's right. We start with the unpacking, as we said the division by make, model and by type.
From there on, we summarize again all the processes through the laptops, because they are the most... They contain everything in a service that can be tested . The equipment is dust-free and machine-cleaned.
With a machine and with specialized preparations. So, then a test software is installed, a test operating system, which contains test software, during which all the hardware of the laptop itself is tested .
Be it camera, keyboard, battery, display, everything you can imagine, ports, USBs and so on. And the charger must be tested for each laptop separately.
It's software that we put on the machine that's testing. It contains tests for each component separately, which component after the test is recorded in our database that everything is natural, everything passed, everything is functional, and this actually somewhat armed us and guaranteed to know that this frame by us is not changed, not fixed, full thing.
After we have passed all these tests, the laptop itself is configured to a correct configuration. Adequate configuration. Adequate for today. No laptops with 4 gigabytes of RAM are issued. And Core2Duo. And Core2Duo, they don't have any anymore, we are 2.24, we live in a modern world in which we have to use modern technology. So, we update the configuration and then it goes through the final cleaning, dusting and so on before it reaches our end customer. And how are the batteries? Are they software? Batteries are inclusive of software and hardware .
Thus, a battery, we have a critical minimum that we must meet before we categorize it as suitable. We have a critical minimum. This critical minimum is within one hour of intensive use , that is the laptop itself working at its maximum performance.
But in everyday life, very few people use the maximum performance of the laptop itself. For example, if on one of our maximum performance tests the laptop lasts for an hour, in everyday life it can last 3, 4 or more hours. Let's say that this is the minimum that the battery will hold when you get a refurbished laptop. Naturally, it already depends on the machine itself. If the machine is, as you know, we have mobile workstations with laptops, we also have gaming laptops with a more serious configuration, with more serious video cards that require more current to draw from the battery, but they are used before on a charge.
Yes, but there is an emphasis there increased productivity. Productivity, yes. Well, here a little bit, for me it's a workstation, a mobile workstation. Mobile a bit, how can I say, contradictory.
She is not very mobile. With some 17 kg. 5 kg. laptop is not very mobile. Yes, but these are really quite strong and powerful machines that can do wonders. There, their idea is very, very different from having a mobile laptop. That's right. There is also the moment, we have to touch on it, when the battery does not come out none , as we like to say, in service parlance.
When the battery fails this test of ours, it should either be replaced with a brand new battery that is original or a replacement that fully meets the original battery's performance or be recycled with us, which I think is the best option. The best and most often we do this thing. We have a battery manufacturing company , specialists, software, which are the special indicators of a brand new battery.
A brand new original, often with a larger capacity, supplies them. For example, for this laptop in front of you, installation and start. First, evaluate the matrix or the screen in front of you.
They can have marks on them, maybe we see it in practice, because we face this thing every day, but for the end customer, sometimes these marks are hardly noticeable at all. There may be a scratch , a light scratch or two in the corners or somewhere that does not interfere in any way with the functionality of the display itself, nor will it annoy the person using it.
This is the first stage. And after the collapse of transport activities something... Yes, it happens all the time , everyone knows very well, it is still mobile technology, that's what it was invented for, that's what it's used for.
So, this is the display test first, then we move on to the next test, this is the keyboard test. The keyboard is tested button by button for correspondence and the correspondence time between pressing the button and reporting in the operating system that the button itself has been pressed. Maybe it was for the keyboard, to stick, to work a button.
As we mentioned. Or when one button is pressed, another four, five, etc. are pressed . That's right, that's not OK either. Whatever button he has pressed, he must respond with the necessary reaction.
Thus, every single button is pressed and the keyboard is described, as we said, our laptops do not have a Bulgarian keyboard mainly, they are in the nose with the corresponding keyboard, which is described before it reaches the end customer.
He should be aware that his keyboard is Scandinavian or European, other than... Which for the end user 90% doesn't confuse them, because they write on Fonetica , not BDS. That's right. After doing the test on the keyboard itself, we see the test whether the battery itself has lasted.
The battery, as we said, we have a critical minimum that must be respected and has been respected in all of them, without compromise in every single machine. After making sure that these components work in the primary test, we now move on to train an analysis with the same software, which includes a working camera, a working touchscreen ,
because the models are business models, they are also available with a touchscreen , a laptop, the various ports, inputs, USBs, charger and so on.
And the last thing we do is, after all, the external inspection, we make sure that there are no noticeable marks on the case, no distortions, maybe slight overgrowth or fines are acceptable within some limits scratches due to either use or transport, but as we said we guarantee that the functionality and appearance will be of high quality. To make sure the quality is yes.
It's high. every single product, before it leaves our revolutionary center and goes to the market for our end customers,
goes through a series of functional tests, with which we make sure that everything is fit, everything is in order and rest assured that we are providing technology in high level.
We must mention that we the goods that we process and receive and that goods that go through these processes and through these actions, 20% of our goods go to the end users, 80% of our production goes to export, a lot goes back to the secondary market , but outside of Bulgaria, we are talking about the goods going to Europe, Asia, Africa, often... We satisfy the needs of every market. That's right, because no matter what we say in Bulgaria, the market is shrinking, but we try to... Postpone the best thing. Yes. OK, so what do we do with the units that are not in merchantable condition?
They don't pass the tests, have any defects, any problems? Figures that are not in commercial form, that have a defect or some other problem that cannot be fixed , because we are not gods.
We know very well that a technique has times when it cannot be repaired or simply the repair itself is disadvantageous. It is cheaper for this product to be sent for recycling.
That's right, we have methods for recycling the machine itself, the laptop itself, whether it's a laptop, computer, monitor or so on, battery, we have a licensed post for the disposal of waste electronic and electrical equipment.
Thus, they are scrapped and subsequently reused their working components. That's right. Something else we haven't touched on, maybe. So, I'm looking , yes. to be able to ask in the comments. We are happy to be of help and to be able to answer them in the next video.
Yes, that's right. We are glad you were with us again. See you next time. Goodbye! Goodbye!